Shipping Policy
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during holidays, sales, or new collection launches, processing times may be slightly longer.
Shipping Times
Estimated shipping times depend on your location:
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 10–20 business days
Please note these are estimated delivery times and may vary due to postal delays, customs, weather conditions, or high shipping volumes.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. Occasionally we may offer free shipping promotions which will be applied automatically at checkout.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.
Please allow 2–5 days for tracking information to update after receiving your shipping confirmation.
Lost or Delayed Packages
We are not responsible for shipping delays caused by the carrier, weather, customs, or incorrect shipping addresses provided at checkout. If your package appears lost or significantly delayed, please contact us and we will do our best to help resolve the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order. We are not responsible for packages shipped to incorrect addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you with a replacement or solution.
Questions
If you have any questions about your order, please contact us at:
admin@bonbabyboutique.com